At Scalpers, we are concerned about our customers’ satisfaction. This is why we continuously try to simplify the purchase process at www.scalpers.es. Our terms and conditions of delivery, exchange and return are explained below. However, if you have any questions, don’t hesitate to contact us. We will be pleased to help you and attempt to resolve your queries as quickly as possible.


Conditions of exchange/return

1. You have 30 days to return your order. The product should be returned in the same conditions as when it was received, with no signs of use, and the labels in place. Scalpers reserves the right to refuse to accept any items that are not in pristine condition.

2. If you wish to exchange an item (for a different size or for something else), place a new order through our online store and return the unwanted item(s). 

 

3. How to make a return.

- Put the item(s) you wish to exchange or return and the delivery note you received with the order in a box (if possible, the same box the order came in). On the delivery note, please mark which items are in the box and tell us why you are returning them. Please send your return to the following address (the customer will incur the delivery costs):


Scalpers Fashion S.L.,
Carretera de la Esclusa, 15,
ZAL de Sevilla,
Nave 2.3 – Módulo 5,
Sevilla 41011.

Email: hola@scalpers.com.es 
Telephone: 955 65 85 01

- Once the return has been received, our post-sales department will get in touch with you to confirm the refund. It takes 7-10 days to process a return once it has been received by our logistics centre. Processing may take longer during sales periods.

Discount code terms of use

Only one discount coupon may be used per order and shopping cart.
Coupons are non-refundable. They may be used in a single purchase of one or more products acquired through www.scalpers.es, as long as the coupon is applicable. They may not be exchanged for cash. The terms and conditions of coupon validity are included on each coupon.
Discount coupons may be used for payment when the total is above a certain minimum purchase amount and up to a maximum of €300. This amount is specified in the conditions that regulate each coupon, which you can find in the email containing the coupon. The amount is applied to the final sales price (including VAT), but delivery costs are not included.
Legal notices

Below, in accordance with the LSSI (Spanish Law on Information Society and Electronic Commerce Services), we include our contact and registration details.

 

Contact address

If you require any clarifications regarding these general conditions or any other aspects, please use the following addresses:

 

Scalpers Fashion, S.L.,
Carretera de la Esclusa, 15,
ZAL de Sevilla,

 

Nave 2.3 – Módulo 5,

Sevilla 41011.
CIF B-91304501
Email: hola@scalpers.com.es